ROADCASE / SUPPORT / OPERATIONS
Get RoadCase moving again.
Account, product, and venue-network support for touring teams.
Product and account support
Email support@roadcase.tools with the company or show name, what you were trying to do, what happened instead, and any non-sensitive screenshots that help reproduce it.
The official application entry is app.roadcase.tools/signin.
Venue-network access
If a venue firewall or DNS filter blocks RoadCase, send the evidence below. A block page is more useful than a generic connection-error screenshot.
- The exact URL that was blocked
- The date, local time, and time zone
- The venue and network name
- A screenshot of the complete block page
- The filtering vendor, category, or reference number shown
- The device, operating system, and browser
Use a cellular connection only to confirm whether the venue network is the failing path. Do not bypass venue policy with a VPN.
Minimum venue allow-list
Venue IT can allow outbound HTTPS to these exact hosts. Realtime service uses secure WebSockets on port 443 to the Supabase host.
- roadcase.tools
- Public product and support pages
- app.roadcase.tools
- Authenticated RoadCase application
- lhyvcfazpabzjxgstnrg.supabase.co
- Authentication, data, and realtime service
- fastly.jsdelivr.net
- Pinned scanner runtime asset delivery
RoadCase does not require inbound access from the public internet to a crew device.